The portal is having issues getting an authentication token. The experience rendered may be degraded.

Question

Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2023-06-30 16:49:31Z]: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 231cdc99-b95c-48b1-9408-074fc911c900 Correlation ID: 689232d8-bbe2-487d-983e-dc3950e99bbe Timestamp: 2023-06-30 16:49:31Z - Correlation ID: 689232d8-bbe2-487d-983e-dc3950e99bbe - Trace ID: 231cdc99-b95c-48b1-9408-074fc911c900

Answer 1

@Sura Karthikeya

Thank you for posting your question in Microsoft Q&A.

Looks like the user is trying to access a resource from the tenant which is user is not part of.

You can try the troubleshooting steps in below article,

https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

If this doesn't solve the issue you we can work on this offline.

Please send us an email on azcommunity [at] microsoft [dot] com with Sub - Attn: Sandeg and following details in the email body:

Link to this thread/post

We can connect offline and discuss further on this.