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I am an administrator for an institution and we do not set up an authenticator code. Now there is just one way to connect through authenticator code. How can I connect?
Every problem tell to ask for administrator, but I am an administrator for the account.
I appreciate if someone can help me.
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If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure / 365 Data Protection team to restore access. 866-807-5850
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
I will try and confirm if it worked
Sounds good, please don't forget to close up the thread here by marking answer.
It doesn't work. Calling is automated, then send me akams support link, but requires login to solve the problem. And, I do not have the access because it requires Authenticator, and I didn't set up it before. Now, I do not have access. That is a bad situation.I am the only one who had that access.
Also try the global support numbers.
--please don't forget to upvote and Accept as answer if the reply is helpful--
I tried, there is the same route.
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi, I didn't work. I tried to connect with my personal account to solve that company issue, but they couldn't help me. The guy said to create a new company account to try to talk/chat with them, or maybe try to talk to sales team. I am waiting them. It is the problem when you have automation for everything.
Ok, sounds good, please don't forget to close up the thread here by marking answer.
Please don't forget to close up the thread here by marking answer.