Microsoft.Web/certificates Arm deployment - InternalServerError

Adrian Adamiak 15

{
  "code": "DeploymentFailed",
  "message": "At least one resource deployment operation failed. Please list deployment operations for details. Please see https://aka.ms/arm-deployment-operations for usage details.",
  "details": [
    {
      "code": "InternalServerError",
      "message": "There was an unexpected InternalServerError.  Please try again later.  x-ms-correlation-request-id: c0069410-4619-4343-80d7-4c64b5aa7c0e"
    }
  ]
}

We have the complex ARM templates which among App service plans, App service sites and slots creates a certificate based on the azure key vault. Usually our deployment works fine but occasionally our certificate deployment throws an error "There was an unexpected InternalServerError". Sometimes this happens several times in a row. There are no details. Is it possible to verify what is the problem based on the given x-ms-correlation-request-id ?

SnehaAgrawal-MSFT 21,506 Reputation points

2023-07-06T07:02:02.97+00:00
@Adrian Adamiak

Thanks for reaching here! The error message "There was an unexpected InternalServerError" is a generic error message that doesn't provide any specific details about the problem.

However, you can use the x-ms-correlation-request-id to trace the request and find more information about the error.

You can use the Azure portal to view the logs for your App Service and search for the x-ms-correlation-request-id to find the corresponding log entries. The logs may provide more details about the error and help you troubleshoot the issue.

In addition, you can refer to the following documents to troubleshoot your certificate deployment error:

Troubleshoot domain and TLS/SSL certificates

Troubleshoot common Azure deployment errors

Let us know if further query or issue remains.
SnehaAgrawal-MSFT 21,506 Reputation points

2023-07-10T07:20:15.62+00:00

@Adrian Adamiak

Just checking if you have chance to see recent response.

Please let us know if further query or issue remains.
Adrian Adamiak 15 Reputation points

2023-07-10T07:22:53.42+00:00

Hi, thanks for the quick response. I'll check it soon and let you know about the verification results
Adrian Adamiak 15 Reputation points

2023-07-10T14:17:36.9033333+00:00

@SnehaAgrawal-MSFT
Unfortunately the given troubleshoot guide only provides the information
"Caused by a temporary problem. Retry the deployment." which does not help a lot.

This is the deployment for Microsoft.Web/certificates which is scoped to resource group. App Service logs do not contain any required information. I tried to search resource group logs for the specific x-ms-correlation-request-id but I couldn't find any specific event related to it.
SnehaAgrawal-MSFT 21,506 Reputation points

2023-07-24T10:12:29.7766667+00:00

Could you please confirm on you are using latest API versions: https://learn.microsoft.com/en-us/azure/templates/microsoft.web/certificates?pivots=deployment-language-arm-template
Adrian Adamiak 15 Reputation points

2023-08-14T08:07:54.3566667+00:00
Correct, we use the latest version of the API

"apiVersion": "2022-03-01"

Is it possible to get more details by the specific x-ms-correlation-request-id?

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