Hi,
What's the meaning of "generating the word document"?
Did you use other app to generate the document?
Did this message appear when opening the document?
Did this problem appear in all Word document?
I suggest you try to create a new document in desktop and check if this issue is still existed.
If this error appear in other application please provide more information and add the correct tag so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.
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