I have a Microsoft Azure AD account and subscription I did not pay for and cannot delete it.

Question

Hi,

I have an Azure AD Free account and an Azure AD workload Free license but whenever I go into any details of the account it says I do not have access even when going into billing section to delete my account it wont show up and is showing an error it just shows I need to log in again, below are the details;

{
  "sessionId": "e017379ed9294dccbc887ca3a29eb77b",
  "errors": [
    {
      "errorMessage": "AADSTS160021: Application requested a user session which does not exist.\r\nTrace ID: 05e8e4bf-40b9-4a04-807b-400ef48f1b00\r\nCorrelation ID: cfd15d28-d48d-4b8b-991a-a53b80b302da\r\nTimestamp: 2023-07-08 00:43:48Z",
      "clientId": "4ba4d253-8ed1-42a1-b919-37fad5e5f06e",
      "scopes": [
        "https://signup.azure.com//.default"
      ]
    }
  ]
}

I just wanted to know why I have an Azure AD account that I did not pay for and why I cannot remove it.

Kind regards,

Happy Windows User

Answer 1

Hi

I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

They should be able to assist. You will need to provide proof that you are the owner of the Subscription.

Hope this helps,

Thanks

Michael Durkan

• If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!