Alternate Credentials Required Message

Question

I install sccm 2203 on my environment and I did the configuration of remote control also I am in administrator group in local pc but still asking for Alternate Credentials Required I put my admin user name and password but still

Answer 1

Hi,

Thank you for posting in Microsoft Q&A forum.

1,Please make sure that your SCCM console credential (account) is part of the built-in local administrator group. By default, the remote control access is granted to those who part of "Administrators" group on the target computer. You may try running the remote control as Administrator (start the SCCM console as Administrator).

2,Another potential solution is to verify that the SCCM Remote Tools Agent is installed and running on the client computer. You can check the status of the service by running "services.msc" and looking for the "SMS Agent Host" service. If it is not running, try starting it manually.

3,You can also try to restart the client computer.

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 2

Hi @,

Thanks for your reply.

==>These users (permitted users) should be also add in local administrator group on that client pc??

Yes, these users (permitted users) should be added in local "Administrators" group on the target client PC. You can manually add them to have a try.

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 3

Hi,

Thanks very much for your feedback and sharing. We're glad that the issue is gone now. It's appreciated that you could click "Accept Answer" to the helpful reply, this will help other users to search for useful information more quickly. Here's a short summary for the problem.

Problem/Symptom:

When trying to remote control to local PC, we get Alternate Credentials Required Message even the account used is local administrator account.

Solution/Workaround:

Just remove ccmsetup.exe from client and install again manually, it is working.

Thanks again for your time. Have a nice day!

Best regards,

Simon

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