Shared Mail Boxes not updating on Outlook Version 1.2023.616.100 (Production).

Mark McIntosh 20 Reputation points
2023-07-12T16:00:31.8866667+00:00

Shared Mail Boxes not updating on Outlook Version 1.2023.616.100 (Production). There doesn't appear to be any allowable controls to control Shared Mail Boxes

Outlook
Outlook
A family of Microsoft email and calendar products.
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Accepted answer
  1. Faery Fu-MSFT 15,511 Reputation points Microsoft Vendor
    2023-07-14T01:26:50.6+00:00

    Hi @Mark McIntosh ,

    Currently new Outlook doesn't support the option "Add Shared Mailboxs to Favorites", and the development team is planning to support this feature in a future update.

    Microsoft has collected this feedback and you can vote through this link:

    https://feedbackportal.microsoft.com/feedback/idea/f8c3dc39-78bd-ed11-83ff-000d3a1ab7d1

    Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.


    You can mark my reply as an answer, so that other users in the forum who have similar problems can also vote.

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2 additional answers

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  1. Ignacio PF 5 Reputation points
    2024-01-23T12:35:42.22+00:00

    I'm having the same problem, I added the shared mailbox and I don't receive the new emails, I have to close the app and start it again to see them. In the app there is no option to manually click Send/receive.

    1 person found this answer helpful.

  2. Faery Fu-MSFT 15,511 Reputation points Microsoft Vendor
    2023-07-13T07:16:10.0733333+00:00

    Hi @Mark McIntosh ,

    From your description, you are encountering a problem with shared mailboxes.

    In order to verify, do you mean that the shared mailbox you added manually in the classic version of Outlook will not be displayed when you switch to the new Outlook for Windows? If so, you may need to add them manually to the navigation pane. To add a shared mailbox or folder to the folder pane in the new Outlook for Windows:

    1. Navigate to Mail and right-click your email address in the left folder pane.
    2. Select Add shared folder or mailbox
    3. Enter the name or email address of the person who shared the mailbox with you in the dialog box and click Add.

    Since the new Outlook is not yet complete, and some options may not be available or work as expected. You can switch back to the classic Outlook at any time by clicking the toggle button in the top right corner of the window. 


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