Trying to set rules and alerts but saying I don't have permissions

Dan Glynn 0 Reputation points
2023-07-12T21:10:25.2166667+00:00

Hi,

I'm trying to add a rule to send a template email once somebody emails to a shared mailbox for my business.

When I try to add the template created it produces the attached error.

Can anyone help me please?

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Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. Faery Fu-MSFT 19,001 Reputation points Microsoft Vendor
    2023-07-13T06:55:30.5166667+00:00

    Hi @Dan Glynn ,

    First, remove the auto-mapping feature of the shared mailbox, then manually add it again in Outlook and check the result. If you are not an administrator, you will need to remove the automatic mapping of shared mailboxes with the help of a global administrator: How to remove automapping for a shared mailbox in Outlook for Microsoft 365

    You can either add the shared mailbox as a separate email account in the existing Outlook profile or load the shared mailbox directly in a separate Outlook profile.

    Besides, another easy way is to open the mailbox in webmail and add the rule there. 


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