SSRS 2019 install will not proceed.. "To Proceed, please enter a valid 25-character key"

Michael D'Spain 0 Reputation points
2023-07-13T16:18:37.81+00:00

Trying to install SSRS 2019. I have entered the product key from the install files, but it is not letting me proceed. "To Proceed, please enter a valid 25-character key" is the message I get. Does the box need internet access to validate the key?

SQL Server
SQL Server
A family of Microsoft relational database management and analysis systems for e-commerce, line-of-business, and data warehousing solutions.
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SQL Server Reporting Services
SQL Server Reporting Services
A SQL Server technology that supports the creation, management, and delivery of both traditional, paper-oriented reports and interactive, web-based reports.
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  1. AniyaTang-MSFT 12,451 Reputation points Microsoft Vendor
    2023-07-14T02:45:32.5533333+00:00

    Hi @Michael D'Spain

    Did you enter the key correctly? Please refer to this link: https://learn.microsoft.com/en-us/sql/reporting-services/install-windows/find-reporting-services-product-key-ssrs?view=sql-server-ver16, or look for the Product Activation Key (PID), which is stored on the installation media at the following location: \x64\DefaultSetup.ini.

    In addition, you can call 1-800-426-9400 for detailed information about the license issue, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft licensing specialist. Or you can go to Volume Licensing Service Center support. Please choose region/language and choose to call or have web.

    If the answer is helpful, please click Accept Answer and Up-Vote for the same. If you have any questions, please feel free to let me know.

    Best regards,

    Aniya

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  2. Olaf Helper 46,041 Reputation points
    2023-07-14T05:25:31.3433333+00:00

    I have entered the product key from the install files,

    What for a key from what a installation file? If the license key is embbed in the install, then you don't need to enter it.

    Is the product key for the used SSRS version 2019? Product keys are version bound.

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