How to troubleshoot RDP session locking up.

Question

I have a workstation that auto updated from Windows 10 to Windows 11.

I RDP into a Windows 2019 server daily.

As I am using the RDP session, several times a day things will become unresponsive. This ranges from the operating system not recognizing when I press the windows key to not being able to click on anything within my programs.

If I close the RDP session then reconnect, I am able to return to using my programs. Simple things like pressing the Windows Key work again to open the start menu.

My assumption is this is with the RDP system since if I close the session and connect a new one, things work again. The server OS is still functioning and my programs are still running.

Note: these computers are not part of a domain. I am using a simple Windows workgroup to network these two computers.

Any ideas or suggestions on where to look for the hangup? Could it be an incompatibility between the RDP client of Windows 11 and the Windows Server 2019 OS?

Thanks, Jeff

Answer 1

Hello jeff janowiak

Here are some steps you can take to troubleshoot and identify the root cause of the issue:

• Make sure that your graphics drivers on both the client (Windows 11) and server (Windows 2019) are up to date. Outdated or incompatible graphics drivers can cause display-related issues. 
• Check the network connection between your Windows 11 workstation and the Windows 2019 server. Ensure that there are no network issues causing packet loss or delays. You can use network diagnostic tools to identify and resolve network problems.
• Monitor resource usage on both the Windows 11 workstation and the Windows 2019 server while using RDP. Pay attention to CPU, RAM, and disk usage. High resource usage can lead to unresponsiveness. Task Manager can help you identify resource-hungry processes.

Best regards,

Karlie Weng