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DanielRossJones-2852 avatar image
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DanielRossJones-2852 asked ChrisOlofson-4708 answered

Cannot remove app from Teams

I have an app attached to a tab on a Teams team that I cannot remove. It was installed directly from the add-ins store in Teams, and the app has been removed, but the tab is still there and when I go to select "remove" it presents an empty dialog box without any details. I'd really like the tab to go away. Any help?

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@DanielRossJones-2852,

When you click the tab, is any content displayed?

Does any error message popup?

You could confirm with your team owner whether you have the permission to remove tabs.
33859-image.png



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Thanks for the question. You'll see from these two screenshots that there is no information either in the tab or in the dialog box that comes up when I choose to remove tab. The app has already been deleted, the tab is just a zombie. I am the team owner and have all permissions enabled.34121-screen-shot-2020-10-21-at-92557-am.png


34018-screen-shot-2020-10-21-at-92600-am.png


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LeonLaude avatar image LeonLaude DanielRossJones-2852 ·

You could try clearing the cache of Microsoft Teams:
Microsoft Teams – Clearing the Teams Client Cache


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Thanks, I cleared the cache and the same issue still happens. Also, the tab shows up on the web interface without any content in the tab or the remove dialog box, either.

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@DanielRossJones-2852,
Perhaps, you could try to re-add this app in your team and then remove the tab.

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@DanielRossJones-2852,
Do you have any update now?

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Hi, sorry, we had a major event that has been taking my attention away from this. No, re-adding and removing the app did not work. Polly added a new tab for the re-installed app and when I tried to remove the old tab, it still did not have any content in the dialog box or the tab itself. Then, I re-removed the app and it only removed the new tab, not this zombie tab I've been dealing with overall.

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LeonLaude avatar image
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LeonLaude answered

HI @DanielRossJones-2852,

Did you try the methods of removing the app as mentioned in the links below?
https://techcommunity.microsoft.com/t5/microsoft-teams/unable-to-remove-apps-from-teams/m-p/308344

How to install or uninstall apps on Microsoft Teams


(If the reply was helpful please don't forget to upvote or accept as answer, thank you)


Best regards,
Leon

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ChrisOlofson-4708 avatar image
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ChrisOlofson-4708 answered

@LeonLaude, I am encountering the same issue documented on this thread (i.e., there is a custom Teams App on my teams side bar which cannot be uninstalled: when right-clicking on it, the "Uninstall" option is not visible, even though this option IS available for other apps). Earlier in this thread, you referenced a resource which is now archived / unavailable: https://techcommunity.microsoft.com/t5/contentarchivals/contentarchivedpage/message-uid/308344

If you have any guidance on how the "Uninstall" option can be restored for an app, I would really appreciate it. Thank you.

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