SCDPM Installation Failure - Error Message during SQL Server Configuration

Anonymous
2023-07-19T17:55:26.79+00:00

Hello everyone,

I encountered a specific issue during the installation of System Center Data Protection Manager (SCDPM), and I am seeking assistance in resolving it. I hope someone can provide insights or solutions based on their experience.

During the installation process, I reached the stage where SCDPM configures SQL Server. However, I encountered the following error message:

"Error: Failed to connect to SQL Server. Please ensure that the SQL Server instance is running and accessible."

I have verified that SQL Server is installed on the machine and running correctly. I have also double-checked the connection settings, such as the server name, instance name, and authentication credentials. Despite this, the error persists, preventing me from proceeding with the installation.

I have attempted the installation multiple times, even after performing a clean uninstallation and reinstallation of SQL Server.

Thank you for taking the time to read my post and for any assistance you can provide in addressing this installation failure. I am eager to hear your suggestions, experiences, or any relevant insights.

Thank you!

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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  1. B santhiswaroop naik 395 Reputation points
    2023-07-19T17:57:58.4366667+00:00

    I'm sorry to hear that you're encountering an issue during the installation of System Center Data Protection Manager (SCDPM). Connection problems during the SQL Server configuration step can be challenging to troubleshoot, but there are several potential causes and solutions you can explore to resolve the problem.

    Here are some steps you can take to troubleshoot and resolve the "Failed to connect to SQL Server" error:

    Check SQL Server Configuration: Ensure that SQL Server is properly configured and is running on the machine where you are attempting to install SCDPM. Verify the following:

    • The SQL Server service is running.
    • The SQL Server instance name is correct and accessible.
    • The SQL Server instance is configured to allow remote connections if you are installing SCDPM from a different machine.

    Verify Network Connectivity: Check the network connectivity between the machine where SCDPM is being installed and the SQL Server. Ensure there are no firewalls or network restrictions preventing the connection.

    SQL Server Authentication: Verify that you are using the correct authentication method (Windows or SQL Server) and provide the appropriate credentials during the installation. If using SQL Server authentication, ensure that the login credentials are correct.

    SQL Server Port: If your SQL Server is using a non-default port, make sure to specify the correct port number during the installation.

    SQL Server Browser Service: If your SQL Server instance is using dynamic ports, ensure that the SQL Server Browser service is running and reachable from the machine where you are installing SCDPM.

    Named Pipes and TCP/IP Protocols: Check if the SQL Server configuration allows connections using the Named Pipes and TCP/IP protocols. You may need to enable these protocols if they are not currently enabled.

    Antivirus and Firewall: Temporarily disable any antivirus software or firewall on both the SQL Server and the machine where you are installing SCDPM to rule out any interference.

    Installation Account Permissions: Ensure that the account you are using to install SCDPM has the necessary permissions to connect to and configure SQL Server.

    Check SQL Server Error Logs: Review the SQL Server error logs for any relevant error messages that could provide more insight into the connection issue.

    1. Run Installation as Administrator: Always run the SCDPM installation with administrative privileges to avoid potential permission issues.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. Anonymous
    2023-07-25T17:18:38.6633333+00:00

    The issue has been successfully resolved, and we can now proceed without any error.

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