Server 2016 Essentials - Remote website not showing all devices (computers)

Bob Alvarez 20 Reputation points
2023-07-19T18:36:13.5633333+00:00

Legacy Window Server 2016 Essentials that uses its Remote Website since going live many years ago. When I look at the device list on https://remote.xxxxxxx.com/remote there is one computer missing. When I check AD Computers it is found, but on Windows Server Essentials Dashboard it does not show.

Thoughts?

Windows Small Business Server
Windows Small Business Server
A family of Microsoft server products with messaging and collaboration, security-enhanced internet access, protected data storage, reliable printing, faxing, and the ability to run line-of-business applications. Replaced by Windows Server Essentials.
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Accepted answer
  1. Karlie Weng 12,366 Reputation points Microsoft Vendor
    2023-07-27T07:36:58.1933333+00:00

    Hello @ Bob Alvarez

    • Have there been any recent changes or updates to the missing device?
    • Double-check the network connection of the missing device to ensure it is still properly connected
    • On the missing device, ensure that the Windows Server Essentials Connector software is installed and running correctly, also try to uninstall and then reinstall it.
    • You may also want to check the event logs on the device for any errors or issues that could be causing the problem.
    1 person found this answer helpful.

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  1. Bob Alvarez 20 Reputation points
    2023-07-27T20:47:59.13+00:00

    The device was renamed. Its current name is listed correctly in AD - Computers. It is not listed as a Device option on the server dashboards or the remote website list of devices.

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  2. Bob Alvarez 20 Reputation points
    2023-07-29T11:49:46.84+00:00

    I ran the 2016 Essentials Server Connector software from the server and this resolved my issue. This laptop had been used remotely for a long time. It appears it needed to be reconnected, for some reason.

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