My Teams Account: Unable to Locate Channel After Being Added

Ali Saad 0

I was added to a channel in Microsoft Teams, and although I appear in the list of members, I'm unable to locate the channel on my account. Despite attempting various troubleshooting steps like clearing cache, logging out and in, uninstalling and reinstalling Teams, and trying different devices, I still can't access or find the channel.

JimmyYang-MSFT 56,726 Reputation points Microsoft Vendor

2023-07-24T09:17:22.4066667+00:00

Hi @Ali Saad

Do you have the same problem in Teams web client?

Have you tried to join another channel to see if this issue could be reproduced?

If someone mention you in Teams channel, could you receive the message in your Teams client?
Ali Saad 0 Reputation points

2023-07-24T11:36:14.7266667+00:00

Thank you for your reply.
Yes I same problem in Teams web client.
I am added to another channel and had no problem.
For the channel in problem: They removed me and then added me the problem remained. If someone mentions me I do not receive any message.
Ali Saad 0 Reputation points

2023-07-24T11:49:17.04+00:00

And @JimmyYang-MSFT , I also cannot access the files they share on their SharePoint. The message in the attached image appears also. Although they assured to me that they have added me to their list.
JimmyYang-MSFT 56,726 Reputation points Microsoft Vendor

2023-08-01T10:13:44.7+00:00

@Ali Saad

We will check it later.

Share via

My Teams Account: Unable to Locate Channel After Being Added

Your answer