why is my microsoft home & student 2019 is not working on my hp laptop

KK Lee 0 Reputation points
2023-07-22T10:22:53.0633333+00:00

why is my microsoft home & student 2019 is not working?

when i open the words, powerpoint, excel the "microsoft 365 prompt" pop up blocking me from using my laoptop

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 27,716 Reputation points Microsoft Vendor
    2023-07-27T10:16:02.7866667+00:00

    Hi,

    It seems you have installed Office 365 before?

    If yes, please run this Office tool to uninstall all Office from PC completely:

    https://aka.ms/SaRA-officeUninstallFromPC

    Then I suggest you check the status of Office license in PC, please follow these steps:

    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

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    If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

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    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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