why is my microsoft home & student 2019 is not working on my hp laptop

Question

why is my microsoft home & student 2019 is not working?

when i open the words, powerpoint, excel the "microsoft 365 prompt" pop up blocking me from using my laoptop

Answer 1

Hi,

It seems you have installed Office 365 before?

If yes, please run this Office tool to uninstall all Office from PC completely:

https://aka.ms/SaRA-officeUninstallFromPC

Then I suggest you check the status of Office license in PC, please follow these steps:

Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you are running 32-bit Office on a 64-bit operating system:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

If the 32bit version of Office installed on a 64bit operation, run the following command:
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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