Dear Azure Support,
I am experiencing a connectivity issue and am unable to access my virtual machine (VM). I would like to request your assistance in troubleshooting and resolving this issue. Below are the details of the problem:
Description of the Issue:
I am currently unable to establish a connection to my VM. I have tried accessing it through Remote Desktop Protocol (RDP) and SSH, but both connections are unsuccessful. The VM was previously accessible without any issues, and no recent changes have been made to the VM configuration.
Actions Taken:
In an attempt to resolve the issue, I have performed the following steps:
- Checked the status of the VM in the Azure portal to ensure it is running.
- Verified that the VM's network security group (NSG) rules allow incoming connections on the appropriate ports for RDP (3389) and SSH (22).
- Confirmed that the public IP address associated with the VM is correct.
- Restarted the VM through the Azure portal.
- Verified that other resources in the same virtual network are accessible without any issues.
Observations:
Despite the above steps, I am still unable to access the VM. It seems that there may be a connectivity issue preventing me from establishing a connection.
Request:
I kindly request your assistance in diagnosing and resolving this connectivity issue. Please investigate the network configuration and perform any necessary troubleshooting steps to restore connectivity to the VM.
If there are any additional details or logs required to investigate the issue, please let me know, and I will provide them promptly.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of the issue.
Best regards,