Microsoft authenticator app unable add removed account

Question

Enabled multi factor authentication for fabric through Microsoft authenticator app. Accidentally removed account now unable to add the removed account or sign in through authenticator app to access fabric.

Answer 1

@Prajwal Raj G

You will have to contact your global admin and ask him to allow you to re-register for MFA on your account.

Global admin can perform this by accessing Azure portal and your user account within Azure active directory.

Global admin can perform this by accessing Azure portal and your user account within Azure active directory.

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support option include;

AzureSupport

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

azcommunity@microsoft.com

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

 

Let me know if you have any further questions.

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