CANT RECOVER BACKUP FROM AUTHENTICATOR

Everyone Is A Star 0 Reputation points
2023-07-24T17:10:21.09+00:00

So i restored my iPhone bc system services was eating up storage space on my iPhone & the restore was needed to free up system services. Upon restoring my iPhone from my backup , either i misplaced my recovery key or i simply did not take note of it. The email that i used with the account initially, i no longer use & im being told that a code is being sent to that email. Is there anyway that i can fix that or recover my account some other way safely?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,955 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Anonymous
    2023-07-24T17:23:03.6733333+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason. https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Some other support options include;
    AzureSupport
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
    azcommunity@microsoft.com

    recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.