Can not make game update after Publisher was changed

Святослав Кучеров 0 Reputation points
2023-07-25T07:57:33.51+00:00

Hello. Our game is Galaxy Control https://www.microsoft.com/store/apps/9WZDNCRDBV2P

  1. We changed  Publisher Name from FX Games to FX GAMEZ FZ LLC
  2. We reassociated our game with the store in the Visual Studio project

image

  1. We created new .appxupload file
  2. When we are trying to update game and upload .appxupload  file to https://partner.microsoft.com/ru-ru/dashboard/products/9WZDNCRDBV2P/submissions/1152921505696551644/packages

getting an error:image (1)

We have the following situation: we cannot load builds with the old publisher display name because it has changed to FX GAMEZ FZ LLC, we cannot add a package with a new publisher name, because we get the error above on the screen.

Please, help us. How to fix this problem? We can not make a game update.

Thank you.

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,771 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,506 Reputation points
    2023-07-25T18:16:36.4966667+00:00

    Hello,

    I understand that you are facing an issue with updating your game "Galaxy Control" on the Microsoft Store after changing the Publisher Name. This can be a challenging situation, but there are steps you can take to resolve it.

    Since you have changed the Publisher Name from "FX Games" to "FX GAMEZ FZ LLC," it has likely caused a conflict in the Microsoft Store submission process. Here's what you can do to try to resolve this problem:

    Contact Microsoft Developer Support:

    Your first step should be to reach out to Microsoft Developer Support. They can provide personalized assistance and help you resolve the issue with your specific submission. You can submit a support request through the Microsoft Developer Center: https://developer.microsoft.com/en-us/store/support/

    Double-check the Package:

    Make sure that the new .appxupload package you created is correct and properly associated with the new Publisher Name. Any errors in the package or mismatched information may cause issues during the submission process.

    Check Account Permissions:

    Ensure that your account has the necessary permissions to upload packages for the game. Sometimes, permissions might need to be adjusted or verified.

    Review Error Messages:

    The error message you received during the submission process might contain useful information about the specific issue. Carefully read and interpret the error message to identify the root cause of the problem.

    Package Identity Information:

    Check the Package Identity information in your Visual Studio project and verify that it matches the new Publisher Name ("FX GAMEZ FZ LLC").

    Update Windows Store Manifest:

    Ensure that the Windows Store Manifest in your project is updated with the correct Publisher Name. It should reflect the new name ("FX GAMEZ FZ LLC") to avoid any conflicts.

    Increment Version Number:

    If you haven't already, increment the version number of the app in your project. A new version number can help differentiate the updated submission from previous ones.

    Rebuild and Repackage:

    After verifying all the settings and making necessary changes, rebuild the project and create a new .appxupload package for submission.

    Clean and Rebuild Solution:

    Sometimes, cleaning and rebuilding the solution in Visual Studio can resolve strange issues related to package submissions.

    Remember that Microsoft Developer Support is your best resource for resolving complex submission issues. They have the expertise and tools to help you navigate through the submission process successfully.

    Additionally, ensure that you keep all your project files, certificates, and metadata well organized and backed up to avoid any accidental loss during the update process.

    As this is a specific issue related to your app's submission on the Microsoft Store at https://developer.microsoft.com/en-us/store/support/, following up with Microsoft Developer Support should be your priority. They can guide you through the troubleshooting steps and provide personalized assistance.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.