Azure billing account owner update

Karen Garland 20 Reputation points Microsoft Employee
2023-07-26T19:42:58.0633333+00:00

I'm an account manager and one of my customers needs to update the account admin on their Azure account. The previous owner/service admin is no longer with the company and the admin information was not updated prior to his departure. Therefore no one has access to change the billing account admin name. My customer tried to open a ticket in their Azure portal but was unsuccessful. How can the customer get the account admin and service admin updated so that the he can view information within Cost Management?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Konstantinos Passadis 19,381 Reputation points MVP
    2023-07-26T19:53:07.21+00:00

    Hello @Karen Garland !

    Welcome to Microsoft QnA!

    I have been recently in a similar case

    If you select Subscriptions from Azure Portal and then your Subscription

    Go to Properties and you will see the Change Service Admin

    User's image

    If it is greyed out ,,,,

    The only way to do that is by Hep & Support

    Open a new ticket and the Support Engineers will guide you to do that

    Make sure to describe precisely the issue

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards

    1 person found this answer helpful.

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