I have a 365 account. However I can't access it because my authenticate app is on my old phone which has died. I can't get anywhere into the 365 support system without it.

Caroline Sanger-Davies 0 Reputation points
2023-07-28T09:49:20.52+00:00

I want to sign into 365. It asks me to authenticate. I can't becasue the autheticator app is on my old phone which has died. So I'm stuck. I am a solo person with my own business so no admin or help desk to ask. I want to get into my account so I can remove the need for authentication, but can't get it as I have to authenticate at every step. Is there a way of chatting to a support person without having to authenticate first?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Sudhakar Kumar 0 Reputation points
    2023-07-28T12:09:54.85+00:00

    If you have another email address or phone number associated with your Microsoft account, use it to receive a verification code and reset your password.

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