Microsoft Authenticator Restore "Something Went Wrong. Please Try Again"

Steve Brain 5 Reputation points
2023-07-28T09:53:00.69+00:00

Trying to restore a backup to a new phone,

I have enabled backup on previous phone, and validated that backups dates were increasing

I have no accounts set up in the app ( deleted all data and cache to be sure)

on app startup click restore from backup

sign in using personal Microsoft account,

it starts to recover back up and then pops up

"Something Went Wrong. Please Try Again"

when i click ok, it looks like my work account has been found, but I cannot press it for details, and no other credentials are available

I can click begin recovery again, and same process occurs

Any advice?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,138 questions
0 comments No comments
{count} vote

1 answer

Sort by: Most helpful
  1. Wolfgang Brandstetter 0 Reputation points
    2023-10-03T13:16:51.74+00:00

    Have you found any solution? I changed phone and got the same problem.

    0 comments No comments