how to fix this error message : A call to Microsoft.Dynamics.Nav.DocumentReport.WordReportManager.MergeWordDocument failed with this message: Unrecognized root element in Core Properties part. Line 2, position 2.

e allison 30 Reputation points
2023-08-02T14:45:57.2066667+00:00

We are unable to print any kind of documents in our system at the moment. this is the error code. We are not getting response out of support. A call to

Microsoft.Dynamics.Nav.DocumentReport.WordReportManager.MergeWordDocument failed with this message: Unrecognized root element in Core Properties part. Line 2, position 2.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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  1. Lisa Pedrosa 0 Reputation points
    2023-09-20T02:06:37.5733333+00:00

    The workaround was to use Send to... and choosing Microsoft Word Document. and print from MS Word.

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  2. Lisa Pedrosa 0 Reputation points
    2023-09-20T05:54:56.1+00:00

    On further examination it appears that we were able to print the documents from the built-in report layouts but not from our custom report layouts. However, it was just a workaround and not a permanent solution.

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