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Help me unlock my account

Zoe Zhang 41 Reputation points
2023-08-03T08:36:52+00:00

I'm Microsoft employee. My personal account is locked after activating 150$/month Azure budget. Please help me unlock my account.

Error Code: 500571

Request Id: b095d497-f64e-4d41-8d59-f0ce8df22900

Correlation Id: 29c5ea88-4ee1-4096-aa99-6f5b7ec4adf1

Timestamp: 2023-08-03T08:36:44.639Z

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Carlos Solís Salazar 18,181 Reputation points MVP
    2023-08-03T10:59:20.74+00:00

    Thank you for asking this question on the Microsoft Q&A Platform.

    If you are the tenant admin and have been locked out, you should raise a support ticket with Azure.

    Portal - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    Global Support Phone Numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 (here you can find the number of the support teams of your region)

    If you are not the admin and have just lost functionality, then speak to your Tenant Admin to work out why the restrictions are in place.

    Hope this helps!

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