Resource Room not available for specific user

Question

Resource Room not available for specific user

Josh Krause 0

We have a resource room that is able to be booked by everyone except 1 user. Trying to figure out why this user is unable to create calendar events for it. Not showing up in the room list when she tries to create an event.

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Kael Yao 37,721

Hi @Josh Krause

Trying to figure out why this user is unable to create calendar events for it. Not showing up in the room list when she tries to create an event.

How is this user creating calendar events?

Is she creating meetings on her own calendar and trying to add this room as location? (But the room does not appear in the roomlist)

Example:

If this is the case:

1.Can this user see and book other rooms in the roomlist? (if there are other rooms in the roomlist)

2.Does this issue also occur in Outlook on the web?

3.If this user add the room directly as a recipient (add to the Required field) and send the meeting invite, can she book the room successfully?

If not, will she receive any bounce messages indicating that the booking failed?

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Josh Krause 0 Reputation points

2023-08-04T11:58:41.9733333+00:00
Oddly enough nothing shows up in the room list when i attempt to browse it. So i have created a new room list and have added rooms to it. Will need to wait until tomorrow for that to show up.

The only calendar she has added to her account is our "Violet Staff" calendar. She uses Outlook Web to do all her work as well. So what she does is below:

1.) logs into Outlook Web

2.) Goes to Calendar

3.) Selects New Event

4.) she changes her calendar to the "Violet Staff" calendar

5.) Adds a name to the event and then goes down to the "Search for a room or location"

6.) She starts to type the room name and it auto populates it for her.

The only thing she can't see is the Overflow room which everyone else seems to see and have no issues.
Kael Yao 37,721 Reputation points

2023-08-08T08:44:10.05+00:00

Thanks for the information.

As a workaround, if she manually adds the email address of the "Overflow room" to the Attendees field, can she book the room successfully?
Kael Yao 37,721 Reputation points

2023-08-11T07:24:30.91+00:00

Hi,

I am writing here to confirm with you how thing going now?

Please let us know if you would like further assistance.
Josh Krause 0 Reputation points

2023-08-14T12:00:52.64+00:00

I apologize for the delay, we had a Mens Retreat and I was trying to take time away and not work.

So I ended up creating a "Room List" and if she goes in and pulls up the Room list, she is able to add it to the Calendar. Oddly enough it doesn't pull up in the "Search for a Room or Location" list. She has to manually go in and find and select the room. Good news is, she is able to at least find it now via the Room List just not on the initial search. What would be causing that?
Kael Yao 37,721 Reputation points

2023-08-15T02:32:28.68+00:00

Glad to hear you have found a workaround.

she is able to at least find it now via the Room List just not on the initial search. What would be causing that?

Normally the suggested location will suggest rooms which the user has booked before.

Thus to me the possible cause may be this room is not in the suggested list of this user.

If this is not the case, to further troubleshoot this issue, we may need to collect network packets for analyze.

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