Currently in Microsoft Q&A we only support English, could you please edit your question into English Then we can help to solve your issues, thanks for your understanding.
Based on the results of machine translation, my understanding is: As an institution, you cannot receive mail.
Could you provide more information?
- What version of Exchange and Outlook are you currently using?
- Can it be received normally in OWA?
- If you are unable to receive mail, has the sender received any error reports? Have you checked other folders (such as junk folder...)?
Regards
Shaofan