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After I factory reset my android phone, I've lost the access to the MS authenticator

瀧 集 20 Reputation points
2023-08-18T23:48:33.69+00:00

I have lost the access to the authenticator to my MS e5 dev free sub account on my android phone unintentionally, and it still provide two choice --->"approve request on app" or "app verification code" which was like a death loop.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-08-19T00:30:37.8133333+00:00

    "(assumes "another way" waspreviously set up)" probably not

    Then you'll need to reach out to an admin for assistance otherwise afraid the account is lost.

    Please don't forget to close up the thread here by marking answer.

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  1. Anonymous
    2023-08-18T23:55:51.13+00:00

    Try to sign in to your account but select the Sign in another way link on the Two-factor verification page. (assumes "another way" waspreviously set up) Then update the authentication device here. https://mysignins.microsoft.com/security-info

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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