[Note] This thread was originally posted on MSDN. As the MSDN Exchange Dev forum mainly focuses on developing issues and the TechNet Exchange forums for general questions have been locked down, we manually migrated this one to Microsoft Q&A platform to continue the troubleshooting.
There is a mixed Exchange 2016 + 2019. User2016 sends a collection update to multiple users, including one located at Exch2019. The collection update contains various attachments, the total volume of which is far from the specified limits. Sometimes everything goes well, sometimes the sender receives an NDR from user2019:
Возникла проблема в работе почтового ящика получателя. Попробуйте отправить сообщение еще раз. Если проблема возникнет снова, обратитесь к своему администратору электронной почты.
The messagetrackinglog contains the following information:
RunspaceId : fd7aa30d-e181-4e38-9596-1fcebce885db
Timestamp : 07.10.2020 19:27:20
ClientIp :
ClientHostname : EXCH003
ServerIp :
ServerHostname :
SourceContext : 08D8648A8359CDFE;2020-10-07T16:27:19.546Z
ConnectorId :
Source : STOREDRIVER
EventId : DELIVERFAIL
InternalMessageId : 5613522257399
MessageId : <966589f34fc64df393093159f7b2cd94@keyman .ru>
NetworkMessageId : dba64124-8586-4350-42a0-08d86addd4d3
Recipients : {user2019@keyman .ru}
RecipientStatus : {STOREDRV.Deliver.Exception:MessageSubmissionExceededException.MapiExceptionMaxSubmissionExceeded; Failed to process message due to a permanent exception with message Cannot save changes made to an item to store. 16.55847:E9000000, 17.43559:000000006C01000000000000
0000000000000000, 20.52176:020F93820400401080030400, 20.50032:020F93827417401080030400, 0.35180:80030400, 255.23226:80030400, 255.27962:0A000000, 255.27962:25000000, 255.17082:DA040000, 0.27745:D41C0000, 4.21921:DA040000, 255.27962:FA000000, 255.1494:00000000, 5.59
176:000000194C696D69746174696F6E001005000780, 5.34600:1722872843757272656E7453697A65000F010480, 1.49178:C182C000, 1.42792:00000000, 4.45082:DA040000, 1.63016:25000000, 4.39640:DA040000, 8.45434:9B6A1E3D7D67184FACAC19343DBFFFCC66312D61, 5.10786:0000000031352E30322E3
03635392E3030343A532D4E534B30312D455843483030333A62373335383938362D636238342D343463362D393266312D6139393662643436623261610000000000, 255.1750:80030400, 255.31418:80030400, 0.22753:80030400, 255.21817:DA040000, 0.17361:80030400, 4.19665:DA040000, 0.37632:80030400, 4
.37888:DA040000 [Stage: OnCreatedEvent][Agent: Meeting Message Processing Agent][DestinationFolder: ][DestinationFolderId: LgAAAACXVORnK2sDSKu+4/7o5d1oAQCgq0ueOiyzRbx7Xopzj0T3AAAAAAEMAAAB]}
TotalBytes : 12846608
RecipientCount : 1
RelatedRecipientAddress :
Reference :
MessageSubject : Заседание + Материалы во вложении.
Sender : user2016@keyman .ru
ReturnPath : user2016@keyman .ru
Directionality : Originating
TenantId :
OriginalClientIp :
MessageInfo : 2020-10-07T16:27:05.907Z;SRV=exch-14.domain.local:TOTAL-SUB=0.524|SA=0.048|MTSS-PEN=0.477(MTSSD-PEN=0.477(MTSSDA=0.004|MTSSDC=0.396|SDSSO-PEN=0.045 (SMSC=0.008|MTSSDM-PEN=0.036)));SRV=EXCH003.domain.local:TOTAL-DEL=1.111|SMR=0.172(SMRDI=0.172)|D-PEN=0.938
(SDDSINI=0.023|SDDSPCR=0.085(SDDCC=0.085)|SDDSPCS=0.003(SDDOS=0.002)|SDDPM=0.081(SDDPM-Conversations Processing Agent=0.033|SDDPM-Mailbox Rules Agent=0.002|SDDPM-Meeting Message Processing Agent=0.002|SDDPM-Index Delivery Agent=0.041)|SDDSCMG=0.359(SDDCMM=0.002)|SD
DCM=0.383(SDDCM-Meeting Message Processing Agent-INC=0.383))
MessageLatency :
MessageLatencyType : None
EventData : {[E2ELatency, 14.578], [DeliveryPriority, Low], [PrioritizationReason, AMS:12689884/1048576|ARC:83/500], [AccountForest, domain.local]}
TransportTrafficType : Email
SchemaVersion : 15.02.0659.004
RunspaceId : fd7aa30d-e181-4e38-9596-1fcebce885db
Timestamp : 07.10.2020 19:27:20
ClientIp : 172.18.97.33
ClientHostname : EXCH003
ServerIp : 172.18.97.33
ServerHostname : EXCH003.domain.local
SourceContext :
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : FAIL
InternalMessageId : 5613522257399
MessageId : <966589f34fc64df393093159f7b2cd94@keyman .ru>
NetworkMessageId : dba64124-8586-4350-42a0-08d86addd4d3
Recipients : {user2019@keyman .ru}
RecipientStatus : {[{LED=554 5.2.0 STOREDRV.Deliver.Exception:MessageSubmissionExceededException.MapiExceptionMaxSubmissionExceeded; Failed to process message due to a permanent exception with message Cannot save changes made to an item to store. 16.55847:E9000000, 17.43559:00000000
6C010000000000000000000000000000, 20.52176:020F93820400401080030400, 20.50032:020F93827417401080030400, 0.35180:80030400, 255.23226:80030400, 255.27962:0A000000, 255.27962:25000000, 255.17082:DA040000, 0.27745:D41C0000, 4.21921:DA040000, 255.27962:FA000000, 255.149
4:00000000, 5.59176:000000194C696D69746174696F6E001005000780, 5.34600:1722872843757272656E7453697A65000F010480, 1.49178:C182C000, 1.42792:00000000, 4.45082:DA040000, 1.63016:25000000, 4.39640:DA040000, 8.45434:9B6A1E3D7D67184FACAC19343DBFFFCC66312D61, 5.10786:00000
00031352E30322E303635392E3030343A532D4E534B30312D455843483030333A62373335383938362D636238342D343463362D393266312D6139393662643436623261610000000000, 255.1750:80030400, 255.31418:80030400, 0.22753:80030400, 255.21817:DA040000, 0.17361:80030400, 4.19665:DA040000, 0.3
7632:80030400, 4.37888:DA040000 [Stage: OnCreatedEvent][Agent: Meeting Message Processing Agent]};{MSG=};{FQDN=EXCH003.domain.local};{IP=172.18.97.33};{LRT=07.10.2020 16:27:19}]}
TotalBytes : 12846608
RecipientCount : 1
RelatedRecipientAddress :
Reference : {<22954c5f-3b39-468c-b4ad-a699c496db85@EXCH003.domain.local>}
MessageSubject : Заседание + Материалы во вложении.
Sender : user2016@keyman .ru
ReturnPath : user2016@keyman .ru
Directionality : Originating
TenantId :
OriginalClientIp :
MessageInfo : 2020-10-07T16:27:05.907Z;LSRV=EXCH003.domain.local:TOTAL-HUB=5.117|SMR=3.938(SMRDI=3.723|SMRC=0.214(SMRCL=0.214|X-SMRCR=0.209))|CAT=0.003(CATRESL=0.001)|UNK=0.034|QDM=0.005|SMSC=0.013(X-SMSDR=0.005)|SMS=1.115(SMSMBXD=0.966)
MessageLatency :
MessageLatencyType : None
EventData : {[E2ELatency, 14.588], [ToEntity, Unknown], [FromEntity, Hosted], [MsgRecipCount, 43], [IncludeInSla, False], [SlaExclusionReason, AccMsgSizeThresholdExceeded], [Microsoft.Exchange.Transport.MailRecipient.RequiredTlsAuthLevel, Opportunistic], [IsSmtpResponseFromExt
ernalServer, False], [DeliveryPriority, Low], [PrioritizationReason, AMS:12689884/1048576|ARC:83/500], [AccountForest, domain.local]}
TransportTrafficType : Email
SchemaVersion : 15.02.0659.004
For user2019@keyman .ru:
- no inbox rules
- no delegates
- the mailbox moved to another database
- check mailbox for error
- DestinationFolderId: LgAAAACXVORnK2sDSKu+4/7o5d1oAQCgq0ueOiyzRbx7Xopzj0T3AAAAAAEMAAAB from error is "Inbox" folder
- no other problem with mailbox
All limits set to 50Mb
Quotas:
[PS] C:\Windows\system32>Get-MailboxStatistics ******@domain.ru |fl *
DeletedItemCount : 20725
ItemCount : 18084
TotalDeletedItemSize : 3.118 GB (3,348,028,809 bytes)
TotalItemSize : 11.32 GB (12,153,100,324 bytes)
[PS] C:\Windows\system32>Get-Mailbox ******@domain.ru |fl *quo*
ProhibitSendQuota : Unlimited
ProhibitSendReceiveQuota : Unlimited
RecoverableItemsQuota : 30 GB (32,212,254,720 bytes)
RecoverableItemsWarningQuota : 20 GB (21,474,836,480 bytes)
CalendarLoggingQuota : 6 GB (6,442,450,944 bytes)
UseDatabaseQuotaDefaults : True
IssueWarningQuota : Unlimited
RulesQuota : 256 KB (262,144 bytes)
ArchiveQuota : 100 GB (107,374,182,400 bytes)
ArchiveWarningQuota : 90 GB (96,636,764,160 bytes)
Dumpster:
[PS] C:\Windows\system32>Get-MailboxFolderStatistics -identity ******@domain.ru -folderscope recoverableitems |ft -a identity, foldersize, FolderAndSubfolderSize, ItemsInFolderAndSubfolders, DeletedItemsInFolderAndSubfolders, DeletedItemsInFolder, ItemsInFolder
Identity FolderSize FolderAndSubfolderSize ItemsInFolderAndSubfolders DeletedItemsInFolderAndSubfolders DeletedItemsInFolder ItemsInFolder
-------- ---------- ---------------------- -------------------------- --------------------------------- -------------------- -------------
******@domain.ru\Recoverable Items 0 B (0 bytes) 3.118 GB (3,348,028,809 bytes) 20728 0 0 0
******@domain.ru\Calendar Logging 81.9 MB (85,875,166 bytes) 81.9 MB (85,875,166 bytes) 883 0 0 883
******@domain.ru\Deletions 3.038 GB (3,262,153,643 bytes) 3.038 GB (3,262,153,643 bytes) 19845 0 0 19845
******@domain.ru\Purges 0 B (0 bytes) 0 B (0 bytes) 0 0 0 0
******@domain.ru\Versions 0 B (0 bytes) 0 B (0 bytes) 0
Limit on mailbox level increased:
[PS] C:\Windows\system32>Get-Mailbox ******@domain.ru |fl *maxrec*
MaxReceiveSize : 100 MB (104,857,600 bytes)
at the moment of error Warning in Application log
