I cannot login my account because I can not pass the 2nd ways of authenticator and there are no other way possible

Question

Hi,

My name is Khanh,

I have one account id: ******@bluesky1310.onmicrosoft.com which I cannot access. My id password is Bebrave1310. Unfortunately, I cannot access the account even through my mobile authenticator app since I cannot log in to the app and it keeps asking me for my authenticator number which I cannot access, there are only 2 optional choices through the app and I get stuck can not log in even though I have the password.

I am using the email recovery account: ******@gmail.com on Microsoft to send this email. I only can rely on your support because I can reach to anybody else. please hep me.

I have important files on this email that I really need to access to this email. Please reset it and help me get back access to it.

I hope to hear from you soon.

Please help me

thank you so much.

Best regards.

Answer 1

Hi,

In this case you will need to request the customer support to reset your account and you will need to have proof of identity and account details to validate the account. Please call up local global support numbers as per your location.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps.

JS

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