Admins cannot login to any admin portal

Question

Hi

There is a faulty CAP which denies access to any admin.

In CSP program the GDAP/DAP members are unable to sign in due to the same CAP. Is there something to resolve this? Also, unable to access the tenant to create a support request with Microsoft.

Any thing will be appreciated.

Answer 1

@Chirag Sharma

Thank you for posting this in Microsoft Q&A platform.

If none of the global admins are able to login and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

Also, for the future, you can create an emergency access account (break glass) in Azure AD and exclude this account from all the conditional access policies. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Some other support option include;

AzureSupport

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

azcommunity@microsoft.com

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Let me know if you have any further questions.

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