Unity crashing with azure communication services

Pedro Zanardi 10

So, we've been using Azure Communication Services to make our "remote assist" app, we already got voice working on devices like web and Hololens, but on Unity editor, despite it's working, we are getting constantly crashes, like, everytime we start a call, the unity crashes, we reopen and works, after we use stop button and go play, it crashes again. Happens every time we compile the code too.

We've been using this SDK: https://dev.azure.com/aipmr/MixedReality-Unity-Packages/_artifacts/feed/Unity-packages/Npm/com.azure.communication.calling/overview/1.0.0-beta.1

brtrach-MSFT 16,356 Reputation points Microsoft Employee

2023-08-25T23:17:20.59+00:00

@Pedro Zanardi Can you please share more information on the crashes you are experiencing? Error codes, places you are seeing them, etc?

Please note that while you are using the latest SDK, it is the initial 1.0 release, and it is considered to be in beta state at the moment.
Pedro Zanardi 10 Reputation points

2023-08-28T16:06:09.2033333+00:00

Editor.log

Basically, the only thing I'm got it's this crash log after Unity constantly crashing.

It's seems a bit unstable, sometimes even with the crashes we can get to work, but other times like today, not even 8:echo123 works anymore.
Anatoly Gregoryan 0 Reputation points

2023-08-29T21:20:32.5633333+00:00

@Pedro Zanardi
I had the same problem a few months ago, fixed using the 2020 SDK version, and making some changes.

The problem is that it clashes with the current version of Unity and MRTK, which causes instability and some video crashs during the call.

My tip is, give up the Hololens.

It is a dead technology, not even microsoft itself matters in supporting and updating its components.
The only way to do something good for him would be to create an SDK from scratch, and the time it would take you to do that would be less than the time the Hololens would die for good and fall into oblivion.
Darkmax 5 Reputation points

2023-08-29T22:23:26.63+00:00

I'm having the same problem, when I run it on editor it crashes the second time that I run the editor, the first time works correctly but if I stop the play on the editor, and run it again is when crash happen.

Note: I'm using 2021 unity and mrtk3, and for me is very important that this library runs on Hololens 2, we use it alot on business applications.
Nicholas Plant 0 Reputation points

2023-10-09T10:04:44.5066667+00:00

I suspect that we may be about to see some progress in this area The reason is that Microsoft mesh - which of course uses Unity and is now in public preview has a concept of a "stage" for shared content and an associated gallery for meeting attendees attending via teams as video participants rather than avatars. I strongly suspect that, that stage is an ACS endpoint. Unfortunately the stage doesn't appear in the mesh 101 tutorial Unity project that they have released - but given that this azure communications service unity package is now in Beta I'd bet quite a lot that, that is how it is done. I also strongly suspect that behind the scenes a Mesh event is an ACS Virtual room https://techcommunity.microsoft.com/t5/azure-communication-services/azure-communication-services-virtual-rooms-is-now-generally/ba-p/3845412 It may well be that the stage is missing from the Unit mesh 101 tutorial because the Unity SDK is still in Beta.

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