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Hololens 1st gen fail to launch after updating the OS: 2021-11B update for windows10 version 1809 for x86-based holographic devices
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 13%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
函宁 刘
80
Reputation points
After I updated the OS: 2021-11B update for windows10 version 1809 for x86-based holographic devices, the Hololens 1stgen go to restart the system.
I waited for a moment, and it seems to launch successfully, but I can only press the volume and brightness buttons and get feedback, I can't see anything on the Hololens screen.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Rob Caplan - MSFT 5,542 Reputation points Microsoft Employee2023-08-28T01:39:18.7166667+00:00 For information on troubleshooting your HoloLens see https://learn.microsoft.com/en-us/hololens/hololens-troubleshooting .
If you need more help you can find HoloLens support options at What are the Mixed Reality support and help options?. You can create a support request at https://aka.ms/hlsupport.
HoloLens device support is not available on Q&A. HoloLens support on Q&A covers only application development.
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函宁 刘 80 Reputation points
2023-08-28T02:14:19.2866667+00:00 Ok, I've solved the problem. I downloaded a Windows Device Recovery Tool hacked and removed update fuction by someone. Link is here: https://www.reddit.com/r/windowsphone/comments/nbcjk1/windows_device_recovery_tool_broken/
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