I have a Microsoft account where I have a license for 365 and office 2016. I changed my computer and got a new one and when I install office it automatically switches to 365 and not to office 2016 why?

Question

Hello,

I have a Microsoft account where I have a license for 365 and office 2016. I changed my computer and got a new one and when I install office it automatically switches to 365 and not to office 2016 why? And I have a 2016 license on that computer, and on the other I have office 365. Is it possible to solve this?

Thank you in advance

Best regards

Answer 1

Hi,

What kind of licenses Office 365 and 2016 did you have?

As you said, you assigned Office 365 license and Office 2016 license for the same Microsoft Account. I suggest you go tohttps://account.microsoft.com/account and check if you have 2 versions of Office for the Microsoft Account, please take a screenshot here.

Did you install one-time-purchase Office 2016? If yes, I suggest you refer to this support article and check if you can follow these steps to activate Office 2016 in the new PC:

https://support.microsoft.com/en-US/office/manage-multiple-one-time-purchase-office-installs-that-use-the-same-microsoft-account-b2897d43-9ec1-4040-9cf0-2bafa416e071#ID0EBF=Office_2013_-_2016

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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