Microsoft Athenticator did not back up can't use it to access other accounts

Brittany Waine 0 Reputation points

i recently went through some problems and my phone restored its self, However i no longer have access to the stuff i had saved to microsoft authenticator i have it for my facebook and instagram and now i can't log into them without it and nothing else works i need to know how i can get them back onto my authenticator app so i can access my accounts again. if any knows this would be much appreciated. all my details that were backed up before the restart are gone.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 390.6K Reputation points MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.


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