Cannot convert a shared mailbox to regular (365)

Question

Hello everyone,

I try to convert a shared mailbox to regular unsuccessfully.

I followed the steps:

1. Login to Microsoft 365 admin center
2. go to Exchange admin center
3. Mailboxes -> check on preferred account (shared mailbox)
4. Others -> convert to regular mailbox
5. 
6. There is no confirm button...

Any ideas?

Thanks in advance folks

Answer 1

The steps seem to work fine here, try using a different browser or an Incognito session. If you are still having troubles, you can always use PowerShell to do the conversion:

Set-Mailbox ******@domain.com -Type Regular

Remember to assign a license after the conversion!