Cant connect to the microsoft account

Question

My girlfriend just got a new phone. she forgot the password to her email account but she was using Microsoft Authenticator before and now she cant change her email password without connecting the account to authenticator but she also cant connect to Authenticator without her email password. She really need to have access to her email account as she has very important emails on it and im trying to help her but im running out of ideas. Does anyone know what to do?

Answer 1

The account exists in the Authenticator but she changed her phone and she can't connect it as she can't recover her email password without authenticator.

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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Answer 2

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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--please don't forget to upvote and Accept as answer if the reply is helpful--