Teams Desk Telephone gets logged out every few days/month

Question

Hello all,

we have a few Teams Desk telephones (yealink mp54) that log out of teams every few months. We then have to run around and manually log all phones back in with the appropriate user. As an example for a first aid room in emergencies, it's pretty stupid if the phone is logged off there. Most of the time all telephones log out at the same time in a couple of day intervals. So there is an interval.

How can we prevent or set that the users are not logged off.

On the Yealinks there is an Anroid system which is enrolled in Intune. (as far as I know)

The phone user is a Microsoft Teams Shared Devices licences assigned.

Thank you

Answer 1

Hi @TLQA

According to our research, it is a common problem for Yealink MP54 phones to encounter random logout of team calls.

We found the document on how to solve this problem on Yealink's official website, please refer to it.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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