Not able to connect Azure VM

Abdul Subhan 5

I have been using VM for a long but for the past 2 days I have not been able to connect to VM it gives an error Connection timed out

Salah 251 Reputation points

2023-09-11T06:54:06.58+00:00
Hi Abdul,

The Remote Desktop Protocol (RDP) connection to your Azure VM can fail for various reasons. please try the following steps to troubleshoot the connect error and let me know if you still have the problem

Reset Remote Desktop configuration.

Check Network Security Group rules / Cloud Services endpoints.

Review VM console logs.

Reset the NIC for the VM.

Check the VM Resource Health.

Restart your VM.

Redeploy your VM.

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection

Please don’t forget to close the thread by clicking "Accept the answer" wherever the information provided helps you, as this can be beneficial to other community members.
Olga Os - MSFT 5,921 Reputation points Microsoft Employee

2023-09-13T20:28:31.1466667+00:00

Hello Abdul Subhan,

Thank you for your question!

If the answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered.

Thank you for helping to improve Microsoft Q&A!

Thanks!

Olga Os.

1 answer

msrini-MSFT 9,281 Reputation points Microsoft Employee

2023-09-16T20:44:14.3233333+00:00

Hi,

When you see connection timeout, you can check the boot diagnostics to see if the console is showing the login screen. If yes, then you will need to check your NSG to make sure SSH/RDP access to the VM is allowed.

Here is the doc for your reference: https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection

Regards,

Karthik Srinivas
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