Problem with assigning Office365 Professional license to personal user

Question

Good morning,

A few months ago (in January), we bought in company name a computer, I made an account that seems to be personal (@outlook.es) and I put it as Account on that computer.

By the other hand, we have a professional profile with a subscription of Microsoft services (which includes Microsoft 365 License), I can not assign it to this computer, it indicates that there is conflict when trying to install Microsoft 365 and assign the professional license to have a personal user.

Please give me solution (especially for the inconvenience of making a copy of the entire computer and having to reinstall it with a professional user of the company).

Thank you!

Answer 1

@Ruben Fernandez, Thanks for posting in Q&A. From your description, I find the issue is with Microsoft 365. To get help on this, please submit thread in the following Microsoft 365 community:

https://answers.microsoft.com/en-us/msoffice/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=true&page=1

Thanks for your understanding.

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