Despite receiving GPT-4 onboarding email, GPT-4 model not available


I received the email **Welcome to Azure OpenAI Service GPT-4! [Application 1569955]** on 2023-09-09. I have tried creating OpenAI instances in US East 2 and Canada East and only have access to GPT-3.5 models in both cases.

Did something go wrong with my onboarding? Email below.

Congratulations! We are pleased to inform you that you have been onboarded to Azure OpenAI Service GPT-4.

Customers new to GPT-4 can only deploy it in the following regions:

• Australia East
• Canada East
• East US 2
• Japan East
• UK South
• Switzerland North

If you do not see GPT-4 in your current region, please review the Azure OpenAI Service models documentation for the latest information on available regions.

GPT-4 is available in two versions gpt-4 (with 8k token context window) and gpt-4-32k (with 32k token context window).

GPT-4 Prompt Completion
8k context $0.03 per 1,000 tokens $0.06 per 1,000 tokens
32k context $0.06 per 1,000 tokens $0.12 per 1,000 tokens

Here are some resources to get you started with GPT-4:

Getting Started with GPT-4 Preview
Working with GPT-4 and ChatGPT Models (Preview)
Azure OpenAI Models
Azure OpenAI Pricing

As provided in the Azure OpenAI Product Terms, you may only use this service for the use case(s) provided in your Azure OpenAI Service Limited Access registration form(s). Additional use case(s) may be submitted using this form.

Subscription ID(s) onboarded:

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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Accepted answer
  1. AshokPeddakotla-MSFT 18,651 Reputation points

    Cristos Lianides-Chin (Anchor-Buoy Software) This has been fixed. Could you check now and confirm if you are still seeing the same issue?

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