Microsoft Authenticator Accounts Restoring

Saifin Mansuri 20 Reputation points

I factory resettted my phone couple days back. I had few accounts in my Microsoft Authenticator app for 2FA. Before resetting, i backed up my 2FA account in the Authenticator with my Microsoft account. Now when i log into again after my phone's factory reset, the 2FA accounts are not restoring or shown. Could you help me how to restore them again? Thank You.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Windows Server Backup
Windows Server Backup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Backup: A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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Accepted answer
  1. Dave Patrick 391.7K Reputation points MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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