Approvals App in Microsoft Teams 'Something Went Wrong'

Question

Approvals App in Microsoft Teams 'Something Went Wrong'

Diane Yap 50

Why my approvals app having this issue?
Previously was running smoothly and started yesterday until today unable to run.

I did clear the cache and restart the Microsoft Teams, but still cannot be used.

Please advise.

For approval without attachement was ok but once your attached the PDF it become 'something went wrong'

Answer 1

Hi @Diane Yap

We have found that most users are currently encountering this problem. This may be a temporary bug from Microsoft. We will always pay attention to Microsoft's updates and will notify you as soon as the problem is fixed.

Thank you for your patience and understanding.

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Answer 2

Diane Yap 50

Hi @LiweiTian-MSFT , thank you for your reply. Once the bug is fixed, kindly notify me.
Currently, the approvals app is unable to be used, we have to use it manually for our approvals operation until is fixed.

LiweiTian-MSFT 5,260 Reputation points Microsoft Vendor

2023-09-14T06:19:34.1366667+00:00
Hi @Diane Yap

There is currently a workaround for users to solve the problem that approval cannot be sent.

please try:

Go to Power Platform Admin Center (admin.powerplatform.microsoft.com)

Select Environments

Select the environment in which the error occurs

Select Security Roles > See All

Click the ellipsis (...) next to Approvals Administrator and select Edit

Search for "asyncoperation" (aka "System Job") table (select "Show all tables" if not visible)

Update the read permission to "Organization"
LiweiTian-MSFT 5,260 Reputation points Microsoft Vendor

2023-09-14T07:14:17.0766667+00:00

Hi @Diane Yap

The specific operations are as follows

1.

2.

3.

4.

5.
Nafiu Bello 0 Reputation points

2023-09-19T16:25:25.9766667+00:00

Hi @LiweiTian-MSFT

We are currently facing the same issue, and we hope for it to be resolved ASAP.

Thank you.

Answer 3

Adrian Murariu 0

I have the same issue, when will be resolved?

Approval is about salary for employees and without these functions they will not receive the salary in time.

Something went wrong!

e0a3a4e0-56be-11ee-9e39-0b0a7*******

Answer 4

Diane Yap 50

Hi @LiweiTian-MSFT ,

I followed the steps to do the workaround but still facing the same issues.

Feel so sad still unable to solve.

LiweiTian-MSFT 5,260 Reputation points Microsoft Vendor

2023-09-20T06:04:43.62+00:00

Hi @Diane Yap

We sincerely apologize for your situation.

First please check whether the permissions have been configured correctly. This method is a solution provided by Microsoft for this problem.

Try clearing cache and restarting.
Jaco Roux 0 Reputation points

2023-09-21T08:24:26.71+00:00

Tried this, made no difference. Same problem. All users, multiple domains. As soon as you attach a document, the error occurs.

Approvals App in Microsoft Teams 'Something Went Wrong'

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