Authenticator issue

Question

I am repeatedly having issues accessing a doc via Authenticator code. Every time I enter the code on my Authnricator app it says I didn't enter the expected code. I have uninstalled and reinstalled the app several times, ensured it's using the time on my phone, etc. But I can't get beyond the error message. It's a circular ordeal. Any help would be appreciated.

Answer 1

have uninstalled and reinstalled the app

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Answer 2

Unfortunately, the problem is still displayed, even after recovery

You didn't enter the expected verification code. Please try again.

Troubleshooting details

If you contact your administrator, send this info to them.

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Error Code: 500121

Request Id: fae6c4d8-b990-427b-bd0d-c61978680800

Correlation Id: 4326adf1-0ec2-4620-bcd0-a9d317abdce8

Timestamp: 2023-09-15T18:30:45Z

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