The device is provisoned and first login account setup done but when users tried to connect with cloud pc ,users getting error domain not available

Question

hello ,

The device is provisioned, and first login account setup done but when users tried to connect with cloud pc they getting error like domain not available, like below :
checked ANC is in healthy state and similar other cloud pc are working properly.
what would be the reason for this happening

Answer 1

@Richa Kumari, Thanks for posting in Q&A. The error message "domain not available" when trying to connect to a Cloud PC could indicate it is unable to connect to a domain controller. And I notice you already check the ANC connectivity to Azure AD and it is healthy. To troubleshoot the isue, I suggest open case to check int he backgound to get help. Here is a link with the steps to open case:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

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