My exam appointment send to my private email address provides another MC ID then in the profile I expected it on. This uses the same email address. Pearson redirected me to Microsoft.

Question

Hi,

Tuesday the 19th I have an exam scheduled for AZ-900. However, I cannot view the exam in my Microsoft Learn profile. I got the reminder and all further correspondence from PearsonVUE where I scheduled the take-home exam. The Learn profile that I am using is on the same email address.

The exam is scheduled on: MS0995596936‎. (Seems like a microsoft ID).
I expect it to be registered on this ID: 995590763. (dejongrt@gmail.com)

It seems like something went wrong in creating a Pearson account. They mention that I have 2 accounts with them. I have no idea how this happened but it appears to be true. I need the scheduled exam to be in my legit Microsoft Learn profile. Can you please help me? Otherwise I foresee issues accessing my certificate.

Thanks.

Rob

Answer 1

You can request assistance with profile update / linking / merge in dedicated forums here. Participate\Ask A Question Learn / Cert Moderators will help you from there.

Merge and transfer certification profiles

Certification Profile/MCID Assistance

Certification Profile/Account Linking

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