Updates KB5030219 and KB5031217 causing issues in Dell Desktops

After installing the newest updates on some Dell Desktops, the users reported being unable to utilize the taskbar properly, namely the Search bar wasn't working, the Start button, when clicked, wouldn't pop anything up and File Explorer also had some issues displaying folders. The Dell Desktops are a Vostro and Precision Towers.
Rolling back the updated fixed the issues with the task bar.
Is it a known issue or is there something we might be doing wrong?

ThomasB 5 Reputation points

2023-09-20T13:44:42.7366667+00:00

Dell Latitute 7490 here... and same issue!
ThomasB 5 Reputation points

2023-09-20T13:49:02.2666667+00:00

Seems to be related to Acronis product:
https://kb.acronis.com/content/72828?ckattempt=1
Brad Gall 5 Reputation points

2023-09-20T18:02:02.6633333+00:00

Running Inspiron 5400 AIO seeing the same issue.
Lucas Kalel Guilherme dos Santos 15 Reputation points

2023-09-21T11:07:03.74+00:00

We do have Acronis installed on those stations, but they don't have a protection plan with Advanced DLP enabled, just the simpler protection options, so maybe it could be something regarding Acronis entirely on Dell machines?
Brad Gall 5 Reputation points

2023-09-21T14:13:45.39+00:00

Lucas we are using Acronis as well without the Advanced DLP and are seeing the issue as well. I'm seeing it on HP machine's as well as a few Surface Pro tablets. So I no longer see this as a machine vendor issue. If it is Acronis it's larger than the scope they're reporting.
Stéphane Bédard 0 Reputation points

2023-09-21T17:40:33.79+00:00

Same problem here on a Lenovo Thinkpad (Start button and Search bar)
Lucas Kalel Guilherme dos Santos 15 Reputation points

2023-09-21T17:45:05.22+00:00

Does your Lenovo have Acronis installed as well? If so, it might be an Acronis thing, that so far is happening "randomly". Seeing as I haven't been able to replicate the issue on HP and Lenovo Desktops/Laptops, despite them having Acronis as well.
Stéphane Bédard 0 Reputation points

2023-09-21T17:57:59.2666667+00:00

Got Cyberprotect on it but without Advanced DLP. Also had File Explorer problems (could not open File Explorer at all or This PC) on my personnal laptop (Asus ROG) without anything from Acronis... Solved the issue by uninstalling the update. That's how I discovered how I could solved the problem on 5 or 6 of my custommer's computers (all Lenovo Thinkpad or Tiny and not all using Acronis) I uninstalled from all their computers and solved the issue.
Lucas Kalel Guilherme dos Santos 15 Reputation points

2023-09-28T17:32:11.4766667+00:00

Just as a note, Acronis updated the article that ThomasB sent and it seems as though Device Control being enable could also be causing that issue that we are experiencing.

1 answer

Reza-Ameri 16,971 Reputation points

2023-09-15T21:06:41.37+00:00

Try check Dell website and see if there are any new update for drivers and if yes install them.

To troubleshoot the problem, start the PC using Clean Boot and see if that solved the issue? Have a look at:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

If yes, enable services one by one to see which one causing this problem.

Make sure report this issue using the Feedback Hub app.
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Lucas Kalel Guilherme dos Santos 15 Reputation points

2023-09-18T14:48:12.3666667+00:00

Thanks for the reply! We already did a Clean Boot and also installed all possible driver updates for those desktops and that didn't solve it.
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Updates KB5030219 and KB5031217 causing issues in Dell Desktops

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