Hi JD,
Other people are reporting same thing.
Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with fixing the issue:
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer if above was helpful.
Thanks.
-TP