Wrong Name in Bookings Confirmation Emails

Question

Wrong Name in Bookings Confirmation Emails

Kawano, Daniel 5

Within the past few weeks, I've noticed that the wrong names are populating on Bookings confirmation emails to our staff. This seems to only happen for appointments where there are multiple seats available and another customer has already reserved a slot. The email subject will reference Customer A (first booker) while the body will reference Customer B. This also happens for rescheduling of appointments. This is happening on a service that we have had set up for over a year now but only something that we've noticed in the past few weeks. Is anyone else experiencing this?

PmTeam 0 Reputation points

2023-10-03T19:39:33.1433333+00:00

Did you ever figure this out? I am having the same issue.
Juan Velasquez 0 Reputation points

2024-01-08T16:08:57.4433333+00:00

I also have the same issue
LisaJo 0 Reputation points

2024-05-29T22:35:34.0566667+00:00

Same issue for me, too.

One client signed up and now every time a booking email confirmation comes to my email, the header will read the client's name that he booked it but when I look in the email it reads another person's name. Meaning the booking email subject is incorrect and the actual person who signs up is in the body of the email.

Does anyone from Microsoft monitor this forum or is there some place else to post our problem where we can get some input and resolution?