@Suzanne Gilmore Thanks for posting in our Q&A.
For this issue, it is not related to windows 365. Windows 365 is a cloud-based service that automatically creates a new type of Windows virtual machine (Cloud PCs) for your end users.
This issue is more related to Dynamics 365. Dynamics 365 issues are not supported in this Q&A forum. To get more accurate help, it is suggested to try to contact Dynamics 365 support:
https://learn.microsoft.com/en-us/dynamics365/get-started/support/
Thanks for your understanding.
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