Stuck in an Microsoft Authenticator App loop when trying to login to a new device with the same mail id

Question

So i recently moved to an ios device from an android, and i was trying to login to microsoft autheticator through my school mail id. But it's asking me for a code from the app in itself when im just trying to login to the app first. But it shows my school id on the app. And even when I need a code for signing in for school uses on my desktop, it says to get a code from the app but I am not receiving any codes?

Answer 1

Sounds like you'll need the school admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

--please don't forget to close up the thread here by marking answer if the reply is helpful--